14:29, Monday 4th October 2021
Price Lists & T&C’s *April 2021
* Terms & Conditions *
CANCELLATION POLICY
All clients must pay non refundable booking fee to secure all beauty appointments balance is payable on the day of booking via PayPal or Cash, your appointment isn’t secure until this has been paid.
All bookings/availability are on our Booking app https://archrivalbrows.bookinbeautiful.com/
For all PMU or Aesthetics the consultation is completely free if you decide upon having the consultation you would like to proceed with appointment a £40 non refundable booking fee will be required which will be deducted from the price of the main treatment.
Arch Rival Brows requires a minimum of 72 hours notice to change, move or cancel your booking, so that we have enough time to contact clients on our waiting list. This is due to mandatory patch testing that is required for almost every appointment I do.
Should you need to cancel with more than 72 hours notice of your booking day and time, your booking fee is transferable to an alternative booking.
Should you need to cancel with less than 72 hours notice of your booking day and time you forfeit your booking fee and will be asked to pay another booking fee.
Should you fail to attend your appointment, you will forfeit your booking fee and our booking system will charge your card for the full price of your treatment.
No Shows are killing small businesses and this is our livelihood. Although this seems strict we are not scary monsters and completely understand situations out of our control happen please just give us a call. So we can discuss options. 01744 808282
This applies to bookings with gift vouchers also, if you fail to attend your appointment you voucher will be void for the value of appointment missed.
If you need to cancel your appointment you must call the salon directly .... facebook messages are unacceptable because they don’t always come through. 01744 808282
MODEL/PORTFOLIO APPOINTMENTS.
These appointments are hugely discounted and limited spaces, FULL payment is required at time of booking and is non transferable or refundable under any circumstance.
These treatments are always performed by fully qualified/insured staff .. it maybe a case of needing website imagery or brushing up on skills/techniques.
Photo consent must be given for our social media channels.
PAYMENTS
Arch Rival Brows accept Card ,PayPal and cash. We do not accept cheques and no credit can be given.
No children under the age 12 are allowed in the salon unless they are attending a piercing appointment.
You must be 18 or over to be able to have any beauty treatment, 13years + you must have parent consent and parent or guardian must be present at the time of treatment (please no tinting or lash services are 16+)
PATCH TESTING
For insurance purposes patch tests must be carried out for tinting, lash lifts and lash extensions at least 48 hours before treatment. Failing to have a patch test means that your treatment will be unable to go ahead as Arch Rival Brows won’t be covered for it even if you have had this treatment before or from another salon. This is the client responsibility to come for patch testing and failing to arrange your patch test will result in your booking fee covering the appointment we won’t have time to fill.
TIME MANAGEMENT
Please ensure you arrive on time for your appointments we work back to back and lateness effects our next clients appointment. If you are going to be late give us a call. We always allow 10 minutes grace.
COMPLAINTS
In the unlikely event you are unhappy with your treatment, please call Lydia directly via email lydia@archrivalbrows.co.uk within 48 hours of your appointment, you will be required to attend a appointment so I may assess any issues or concerns. Please note we do not refund on any treatments and if the issue is due to workmanship we reserve the right to correct any problems.
MEDICAL ISSUES
If you have any medical conditions or are taking any medication that may affect your treatment in any way, please let us know. Please make sure you fill out your online consultation form on our booking system.
PRICES
Prices are correct at time of publishing and are subject to change at any time.
PARKING
Parking is available free of charge at Bankes Lane Car Park... Unfortunately clients have received parking fines from parking on the Stork Pub car park without purchasing a ticket. This unfortunately is not the responsibility of Arch Rival Brows and we are not liable for parking costs/fines.
